FAQ

If you have a specific question or concern before or after placing an order please contact us at service@loosepetals.com

What comes with each order?

If you are sending a gift we do not include receipts in orders, your on-line receipt and confirmation will be emailed to you at check out.  

How are the shipments packed?

Our prints under 16 x 20 lay flat. 16 x 20 - 36 x 45 posters are shipped in tubes.

Canvas prints are wrapped in plastic surrounded in packaging.

If you are ordering a combination of substrates, we may use alternative packaging.

Lost orders and damaged orders?  

We replace orders that are lost and damaged.  Please email us a photo of damage and we will send a no cost replacement.  We do not send replacements on orders that were 
entered with an incorrect address and that are show as delivered.  Depending on the destination there is a wait time before a package is declared lost.  4 weeks domestic and one month for international orders.

Are you accepting custom commissions?

We release create a series of random cities in a grouping throughout the year, but do not work on commission. We are slated for 50 new cities including. Upcoming city prints include : Ottawa, Adelaide, Brisbane, Mobile, Quebec, Asheville, Baton Rouge 

To stay connected join us on social media, to see new Loose Petals cities,
please visit us on:

Our mailchimp page http://eepurl.com/0FM1n
www.facebook.com/loosepetals
www.twitter.com/loose_petals
www.pinterest.com/loosepetals
www.instagram.com/loosepetals

Can you change the vertical and horizontal orientation or any other customization?

The images cannot be customized that includes color and size.

How will my prints look? 

The colors are very close to our monitors, however there may be a slight variation on your monitor. There may be allowance required for slight variation of colors when reordering prints. Our prints are vivid and imagery is crisp, not pixelated.  Our art stock that has a nice firm weight.  We select boutique quality materials.

Is your recycled print paper reused?

Your print will be printed on a new milled stock that uses 30% post-consumer waste. Our current stock is a recycled textured stock. There are flecks and grains embedded making each one of a kind and is not considered a flaw.

What's the difference between a print and poster?

Print sizes are 8 x 10 - 11 x 14, posters are 16 x 20 and up.

How are your prints made?

Each print is printed on a POD basis (print on demand).  Each order is custom made. 

Do you wholesale?

Yes, we are set up to sell wholesale to retailers. Please submit your resellers license and store contact information to service(a)loosepetals.com.   

Do you license your artwork?

Corporate and set decor proposals may be submitted to legal@loosepetals.com. We do not transfer our copyright upon purchase; we prohibit the extended use of our artwork.

For more of information regarding our Terms please view this link: 

http://www.loosepetals.com/pages/terms